Product FAQs

Q1: Why didn’t the color turn out as expected?

A: Hair coloring results may be affected by several factors, including:

• Original hair color (black or dark brown hair may require a longer processing time)
• Hair texture (coarse or resistant hair may absorb color more slowly)
• Whether the processing time was sufficient
• Whether the product was applied evenly

We recommend following the instructions carefully, ensuring thorough massage and sufficient processing time. The outer packaging provides reference images showing expected results on different base hair colors. Actual results may vary from person to person.

Q2: Why does nothing come out when I press the pump?

A: Before use, gently shake the bottle or press the pump several times to activate the dispensing system.

If the product still does not dispense properly or only one side comes out, please stop using it and contact customer service for assistance. We have strengthened pre-shipment sampling inspections to ensure pump functionality before delivery.

Q3: What should I do if I experience stinging or a burning sensation after use?

A: Some individuals may be allergic to certain hair dye ingredients (such as PPD). If you experience stinging, redness, burning, or any discomfort:

• Stop using the product immediately
• Rinse thoroughly with clean water
• We have also introduced a PPD-free hair dye shampoo option (please select products clearly labeled “PPD-Free” on the outer packaging).

We clearly recommend in the instruction manual, on the outer packaging, and on the product detail page that a 48-hour patch test should be performed before use.

【Limer 2.0: The Ultimate Upgrade – All-in-One Hair Color & Care】

Hair coloring is more than just changing your shade—it’s a deep nourishment experience. Our Limer 2.0 Hair Dye Shampoo is an innovative all-in-one formula that covers gray hair, delivers rich color, and nourishes your hair, ensuring triple protection for stronger, healthier-looking locks!

【Effectively Covers Gray Hair with Natural, Even Color】

Infused with highly concentrated plant extracts and natural color-enhancing agents, our formula effortlessly conceals gray hair, ensuring even and long-lasting color. No patchy spots, no artificial tones—just vibrant, natural-looking hair that shines with confidence!

【Pre-Color Care: Double Protection Against Damage】

Enriched with powerful plant-based nutrients, this formula creates a protective barrier around your strands, minimizing damage during the coloring process and keeping your hair soft, strong, and healthy.

【During-Color Nourishment: Pure Botanical Ingredients for Healthy Hair】

Formulated with six medicinal plant extracts—including Reynoutria Multiflora, Black Mulberry, Argan Oil, and Ginseng—our dye is free from harsh metals and irritants. It delivers gentle yet effective coloring while deeply nourishing and strengthening your hair.

【Post-Color Hydration: Long-Lasting Moisture & Shine】

Complete your hair transformation with our included conditioner, specially designed to lock in color and deeply moisturize. This extra care step leaves your hair feeling silky-smooth, vibrant, and beautifully radiant for longer.

【Lightweight Gel Formula + Easy-to-Use Bottle Design】

The clear, plant-scented gel texture ensures smooth application with no clumping or uneven patches. Plus, our convenient press-cap bottle makes dispensing effortless, so you can achieve salon-quality results at home with ease!